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Residential Services
Heat Pump Service in Madison & Greater Wisconsin
Call Today... Relax Tonight
4.8 Google Rated
When your heat pump stops heating, cooling, or responding to thermostat settings, the issue usually requires professional repair. Because heat pumps operate year-round, even small problems can affect both comfort and system performance.
Southport Plumbing, Heating, and Cooling provides heat pump repair in Madison and across Greater Wisconsin. Our technicians identify the cause of the issue, complete the necessary repair, and restore proper system operation.
Schedule heat pump repair in Madison or Greater Wisconsin today.
Signs You Need Heat Pump Repair
Heat pump problems often appear before a complete system failure.
- Air does not match the set temperature
- The system cycles on and off frequently
- Ice forms on the outdoor unit or coils
- The unit struggles to switch between heating and cooling
- Circuit breaker trips during operation
These signs indicate the system is not operating correctly and should be inspected.
What Happens During Heat Pump Repair
A proper repair involves diagnosing both heating and cooling performance.
- Inspect system operation in heating and cooling modes
- Test electrical components and thermostat controls
- Check refrigerant levels and system pressure
- Evaluate airflow across coils and ductwork
- Diagnose defrost cycle and sensor function
- Repair or replace faulty components
- Test system performance to confirm proper operation
This process ensures the system starts, stops, and cycles as it should.
Heat Pump Systems We Repair
We repair common residential heat pump systems used throughout Wisconsin.
- Air-source heat pumps
- Geothermal heat pump systems
Our technicians service all major brands and configurations.
Why Choose Southport Plumbing, Heating, and Cooling?
Southport Plumbing, Heating, and Cooling has served homeowners across Madison and Greater Wisconsin for more than 20 years.
Our team focuses on accurate diagnostics and complete repairs. Each system is tested after service to confirm proper operation in both heating and cooling modes.
We provide:
- NATE-certified, background-checked technicians
- Experience across all major heat pump systems
- Clear, upfront pricing before work begins
- A satisfaction guarantee on completed repairs
Preventing Future Heat Pump Issues
Heat pumps run year-round, which increases wear on system components. Routine maintenance helps identify issues early and supports consistent performance across seasons.
Call Today… Relax Tonight
Schedule a heat pump repair in Madison or Greater Wisconsin today and get your system working properly again.
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Read About Our Customers’ Recent Experiences
Michael Smith
3 days ago
Solid team , from start to finish the professional team know how to showcase products, services needed to get you going.
I was very pleased with the entire 5 stars and would recommend them to anyone in the area
Dylan Gray
3 days ago
I was referred to Southport by a co-worker. Their staff is super friendly and informed. The sales manager Nate was reasonable to work with. You can probably save a few hundred bucks going with a smaller company with less overhead, but I think the peace of mind that comes along while working with an established company like Southport, is much more important. They got me booked for an instilation appointment within two days of signing a contract! Their technicians were polite and did the best they could at keeping my carpeted basement clear of mud, considering the first few hours they were there was during a rainstorm. Whatever mess they made they cleaned up. The installation took longer then expected (about 10 hours) but there was a lot of work to be done, and the technician thanked me for my patience. He said it's nice to be able to take their time and make sure everything is installed perfectly! All and all, I had a positive experience, and highly recommend using Southport. Friendly and fast service at fair price!
Joe Pangburn
4 days ago
Vincent did a great job. Very informative. Kept me informed on every turn. Very conscientious and quality work. I'd highly recommend them and Vincent
Rob Lambert
5 days ago
Jacob arrived on time. He was both professional and polite. Friendly as well. Answered all my questions in detail. Great tech, great business.
Mike Meid
5 days ago
Justan and Luke did a great job on replacing our utility laundry sink and replacing our compression water valves to 1/4 turn valves.
They involved us in every step of the process to make sure they were doing it exactly as we wanted it done.
Friendly, professional and skilled at what they do!
Irene Eugenis
5 days ago
Your Tech VINCENT went ABOVE & BEYOND to repair our central air. He spent 8 hrs going up and down 21 stairs each time.
THANK YOU for having such an AMAZING , DEDICATED young man
Erika
5 days ago
Great job! Super friendly. I love that they text you when they are heading your way with a pic of the person that will be arriving. Great company to work with. Also like the ease of the online appointment request.
Kathleen Jalensky
6 days ago
Southport was so wonderful to deal with. I had a quick appointment and Justin was terrific. So professional and kind. Highly recommend them. Mrs Jalensky
Chris Stemper
7 days ago
I’m very satisfied with my new air conditioner from Southport Home Services. From sales to installation they were professional and informative about all aspects of the work that would be done. The pricing was better than I expected. I’d definitely recommend them.
Wally Perry
1 week ago
On time, friendly, knowledgeable...did a great job.
Ned C
1 week ago
My service provider was outstanding!! Answering my questions and providing me with useful information and advice.
saikat sengupta
1 week ago
Vincent Beyer is very professional and helped me to understand step by step about the issue and able to figure out the issue with my HVAC and able to fix the issue.
Anthony Dolas
2 weeks ago
Justan was great! He explained exactly what he had to do and what it would cost for each step. When he found there was a shut off for that particular faucet he let me know and I didn’t pay to have one installed since it was already there. I appreciate the honesty and integrity! Was impressed with the service and signed up for a service plan with them that will bring in more savings for me. Thank you Justan and Southport Home Services!
Tom Brandon
2 weeks ago
Jackson came and serviced our air conditioner on Wednesday, and once again he did an outstanding job. He was very thorough in both his work and explanation of what he did. Southport is in excellent hands if all of it’s employees work with the dedication that Jackson does.
Mark Scalzo
2 weeks ago
The get there when they say they will, have parts available and get the job done. Very happy that they got my A/C working again before the holiday weekend!
Julie Malmquist
2 weeks ago
Great people to work with! Quoted the job for 3 days and finished in just 2!!!
Alexis Nilsson
2 weeks ago
Travis was very professional and knowledgeable and I will use them again when needed. All the guys were very good and everyone cleaned up afterwards.
Dawn Cody
2 weeks ago
James was the technician who listened, investigated, and gave us several options to cure the issue that were dependent upon what would fit in the price range. Most importantly, James spent the time to explain everything in detail and made sure all questions were answered. This is the second time I’ve used SouthPort. They are the right choice!!
